1.) Question: Why are there differences in colours and measurement of the product compare to the description at website?

Answer: Photos and measurements are for reference only and may vary depending on the brand and style. Please be aware that the bags color in the photos may not exactly match the actual product due to lighting and camera settings. And please allow for 1 to 2cm differences in measurement from actual product to description at website as this is considered normal. 

2.) Question: Why is the tag inside the bag not stated made in United States and was made in Vietnam/China?

Answer: Coach and many other luxury brands manufactured their products in Asian Countries like in Vietnam, China, Philippines, India etc. (The origin may vary by batch, as branded items are manufactured in multiple locations worldwide). 

3). Question: What are the differences between Coach bags in boutiques, outlet store and factory outlet (FO)?

Answer: COACH offer a diverse selection of high-quality products, including handbags, wallets, shoes, accessories, and clothing and they are typically operate in three main types of retail stores: Boutiques, Outlet Stores, and Factory Outlet Stores.

Boutiques: Boutiques are full-price retail stores that feature the latest collections. They are usually located in upscale shopping districts and provide a premium shopping experience. Items labeled as [Boutique] on our website are sourced directly from boutiques or official U.S. boutique websites.

Outlet: Outlet stores offer a selection of past-season and discounted luxury items, allowing customers to purchase high-end products at more affordable prices compared to boutiques. Although these products come from previous collections, they maintain the same high quality and craftsmanship as boutique items. Products labeled with the [Outlet Store] sign on our website are sourced directly from U.S. outlet stores or the official U.S. outlet website.

Factory Outlet: Factory Outlet products may have a slightly lower condition than those found in boutiques or standard outlet stores. These items can include customer returns, minor defects, older designs, or discontinued styles. They are sold at clearance or net prices and do not come with local store services or warranties. While they may not meet the strict criteria for full-price retail, they still uphold the brands quality. Please note that if no specific label is mentioned in the bag listings on our website, it indicates the item is from a Factory Outlet (FO).

4.) Question: Can i get a receipt from outlet or will i get a gift receipt?

Answer: Pertaining to receipts from outlet or or E-Receipts or gift receipts: We may exclude a receipt from your order to prevent higher customs taxes during clearance. To minimize these costs, we might remove the receipt and price tag before the package goes through customs. This helps lower the overall shipping costs, allowing us to provide more affordable price of the items we sell to our customers. Furthermore, we mostly bought things in bulk, so individual receipt will not be entertain. And we need to keep the receipts to ourselves for taxes and documentations.