Thank you for shopping with www.leeanneps.com! We are dedicated to providing you with a seamless and enjoyable shopping experience while maintaining full transparency about our shipping process.
Order Processing:
• Orders are usually processed within 1-5 business days (excluding weekends and holidays) after purchase.
• Once your order has been processed, you will receive a confirmation email containing tracking details for your shipment.
Shipping Methods & Carriers
• We provide multiple shipping options to accommodate your needs. The available methods and carriers depend on your location and the items in your order. You’ll see the applicable shipping choices during checkout.
• For deliveries within Malaysia, Poslaju is our primary courier, though other carriers may be used based on service availability in your area.
• Shipping costs and delivery times vary depending on your selected shipping method and destination.
Order Tracking
After your order has been shipped, you’ll receive a tracking number by email to keep track of your shipment’s status.
If you experience any difficulties tracking your order, please reach out to our customer support team for assistance.
Undelivered or Lost Packages
If your package is lost or undeliverable, please contact our customer support team. We will collaborate with the shipping carrier to resolve the issue as quickly as possible.
Shipping Costs
Shipping fees are determined by the total weight of your order, the shipping method selected, and the destination. The precise shipping charges will be shown during checkout.
Holiday Shipping
During peak seasons or holidays, shipping times may be longer due to higher order volumes and potential carrier delays. We recommend placing your orders early during these periods to avoid delays.
Delivery Responsibility
Once your parcel is handed over to our courier partner, we are no longer responsible for any incidents that may occur during delivery.
Inspection and Reporting
We encourage customers to inspect their items on the day of delivery and promptly report any issues. Any cases reported after this time frame will not be addressed.
Parcel Insurance
All parcels are insured up to RM1,000. Additional insurance options are not available.
Contact Information
If you have any questions or concerns about shipping, please contact our customer support team at 011-70080282 or email us at support@leeanne.ps.com.
Policy Updates
We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page. Thank you for your trust and ongoing support!